+44 (0)1753 625 111

Mission-critical hardware support available throughout the UK and mainland Europe, 365 days per year.

Whether you’re looking to reduce the cost of hardware support, tired of the same old service issues with your incumbent suppliers or would like to consolidate your various contracts to make life easier, we can help. 

    • 4-hour response engineer on-site 24x7x365.
    • 15-30 % cost savings compared to Dell ProSupport & Cisco SmartNet.
    • European network of accredited field-based engineers backed up by specialists.
    • Single point of contact 24/7 service desk.
    • Service levels and response times can be tailored to our customers individual needs.

Server

The critical nature of server based infrastructures often mean that standard manufacturer warranties simply don’t provide the level of cover you need. They fail to give you the responsiveness and flexibility you demand.

Our server support and maintenance covers all major manufacturers including Dell, IBM, Oracle/SUN, Fujitsu as well as a wide range of Intel based brands and older legacy equipment.

Storage

Often we deal with a blend of storage technology that has been sourced and installed from different vendors, manufacturer support gets more expensive the longer you keep legacy storage and you find the warranty promises don’t match up to expectations.

Our Storage Support and Maintenance covers all major manufacturers including Oracle/SUN/Storagetek, IBM, Dell, Compaq/DEC, EMC, NetApps etc. of any age and condition

Did you know?

A typical vendor support pack can often cost twice as much as an entire comparable refurbished system

Companies with or without access to inhouse engineers can realise significant cost savings by keeping spare systems (and/or spares) ‘on the shelf’ as an alternative to buying multiple vendor support packs, often on identical products such as servers or network appliances.

In the event of a failure, in-house engineers can swap out a faulty system with a spare unit (or containing part) thats on the shelf, getting you up and running again fast at a fraction of the cost.

 

Service Levels

Engineer To Site (on the shelf parts)

Engineer to site within defined SLA, parts following diagnosis, escalation and software support upon request

      • 24x7x365 4hr mission critical
      • 24x5x365 same working day
      • 24x5x365 next business day

Engineer To Site (replacement parts included)

Engineer and replacement parts to site within defined SLA, parts following diagnosis, escalation and software support upon request

        • 24x7x365 4hr mission critical
        • 24x5x365 same working day
        • 24x5x365 next business day

Our diagnostics start immediately. Logistics are alerted right away so preparations begin earlier. Rapid response field teams are earmarked to attend site if required. When you call the whole team is put on alert and our goal is to ready every resource necessary to resolve your issue.

Please contact us today for a free no obligation consultation.