CAREERS

This position has now been filled.

Technical Support Engineer

Job role:

To support RMA’s (product returns or customer issues) for hardware/servers by troubleshooting and problem-solving issues for internal and external customers.

Rotating shifts:

Monday to Friday: 5:30 am – 1:30 pm and

Monday to Friday: 1:30 pm – 8.30 pm

Main duties

  1. Process RMA’s for return or exchange of goods.
  2. Answer tickets to external customers via the ticketing system.
  3. Provide technical support to customers.
  4. Provide internal support for systems, firewall, internet, network, servers and desktops.
  5. Lease with third party support companies as and when required.
  6. Process complex orders including storage arrays and installations.
  7. Provide on-site services and support to customers.
  8. Assist Goods In and Out as required.

Qualifications & experience

  • Mainly Dell 13th/14th Gen and HP experience (some IBM ideal but not essential). Examples of models worked on & troubleshooting experiences.
  • Ideal but not essential Dell-certified.
  • IT hardware especially server diagnostics and fault finding essential – Mainly server faults/able to resolve faults in a methodical manner.
  • Use of a customer support system (ZenDesk ideal but not essential).
  • Customer-facing experience.
  • Able to sign off/check server builds at customer specification.

Personal attributes

  • Excellent customer service skills to deal with customers with problems.
  • Good work ethic, ability to work as part of a team and to work independently, sense of responsibility.
  • Attention to detail.
  • Memory retention.
  • Able to follow processes and procedures.

To apply for our Technical Support Engineer role, email your CV and cover letter over to careers@lamicro.co.uk